Frequently Asked Questions - We have your answers!

sprinkledkhaos.com is an online store that provides unique items for everyone. Everything we offer is in limited quantities with inventory changing often. 

Currently, sprinkledkhaos.com is only available in the United States. However, we are planning to expand to other countries in the future. If you're in a different country and interested in our products let us know! 

sprinkledkhaos.com takes the security and privacy of our users very seriously. We use state-of-the-art security measures to protect our users' information.

We ship everything out within 3 business days. Shipping arrival times will vary based on the carrier used. Currently, we use either USPS, FedEx, or UPS for shipping and will choose whoever has the shortest arrival length when shipping. You will receive tracking information once the item has shipped. Plan on a 6-10 business day arrival time. We cannot be held responsible for delays or lost shipments caused by the carrier. 

Standard shipping is $7.99 and expedited shipping is $17.99. We offer free shipping on all orders over $200. 

We do not have a storefront and ship everything from a private residence. However, if you live near the 78336 area in Texas, we may be able to help you to avoid shipping fees. Please email us at sprinkledkhaos@gmail.com. 

We do have "resale" items in some of our mystery boxes. We work extremely hard to make sure you have a themed box full of items that represent that theme. Most items will be made by us or be wholesale, but at times we will include items we have found on our adventures that meet the theme perfectly. 

YES! We make a lot of our items. This is why they are often limited quantities. We make everything on our personal premises and do not use any manufacturing at this time. 

We purchase our shirts in bulk from various manufacturers. We choose brands that are having sales and are good quality to keep cost low for you. We do not manufacture the shirts, BUT we do apply the designs onto the shirts making them homemade. 

All shirts are unisex and true to size. However, 100% cotton shirts tend to shrink in the dryer. Please choose a size larger than usual to avoid shrinkage. 

Sublimation shirts can only be made on a 100% polyester or a polyester blend shirt. The design is transferred directly onto the shirt which can allow the color of the shirt to be inserted into the design. These typically last much longer than vinyl but will fade over time. 

Vinyl shirts are made from a direct to film transfer which allows for a top layering design that is very colorful and vibrant. These can go on any blend of shirt. However, these need to be washed inside out and hang drying is preferred. Over time the vinyl made crack and fade especially if not cared for properly. 

Mystery boxes come in small, medium, and large and range from $25-$50. 

Each mystery box will contain items up to or more than the value paid for the box. We work very hard to find items to match the theme of the box. Some of these items may be resale but are brand new (in or out of box) and never used. Items will include a mixture of new wholesale or resale or handmade items. They will never be pre-used or vintage. Unless specifically noted for that box. 

Some items that come in the boxes: mousepads, shoe charms, cups/tumblers, tote bags, jewelry, sticker packs, pens, bookmarks, koozies, car coasters, keychains, sensory objects, shirts, office supplies, and more. The items will be tailored to the theme of the box. This is not a list of all of the items that can be in a box. Each one truly will be unique and not duplicated. 

All mystery boxes are final sale. 

Gift cards can be used on any item in the storefront except pre-order items. You can only use the gift card up to the value on the card. If the amount is over the gift card amount you will need to enter an additional payment method. If the amount is less than what is on the gift card, the remaining amount will remain on the card. 

Yes, we must charge sales tax on each item. This will be tallied at the end of your cart. 

Some credit card companies do require a charge for using the card. At this time, we do have to charge these fees being a small family-owned business. We are hoping to change this soon as we grow. 

If you placed an order and chose the wrong item, contact us immediately. Please include your order number, name, and the item you meant to choose. If the item is of same value, we can easily swap out the item for the correct item. However, if it is of less or more value, we will need to cancel the order and you will have to re-order through the site. 

We do not accept any item returns or refunds once shipped unless there is a defect. All defective items must be emailed to us within 10 business days with the order number and photo of the defect. We will repair, replace, or refund the item at our discretion. We do not except returns or issue refunds on pre-worn, oopsie/mistake, or vintage items. Mystery boxes are final sale. 

We have done this too. It's an easy mistake. If you placed an order without meaning to quite yet contact us immediately. In the email line please write "URGENT CANCELLATION NEEDED" and in the email message please send your order number and name. We will issue this refund.